From the time the bamboo is harvested until it reaches our customer, BamStar is committed to ensuring the quality of production, finishing, packaging, transportation, and delivery of our product. BamStar Flooring warrants against manufacturing defects and has a warranty on all types of flooring. In their original manufactured state, Bamstar Bamboo Flooring is warranted for a lifetime against defects in construction or materials.
BamStar Bamboo Prefinished flooring has the following warranties that the wear layer will remain bonded to the flooring and not wear through:
- 25-year warranty against Aluminum Oxide wear finishes
While we do stand behind, and warrantee our product, we warrant BamStar Bamboo Flooring, in its original manufactured form, to be free from defects in lamination, assembly and milling for five (5) years – one year on commercial installations. Bamstar flooring that is Pre-finished carries limited warranties on the wear surface depending on the type of coating used, as stated above.
Bamboo flooring, being a natural product, will have some expansion and contraction through normal heating and non-heating seasons. Properly installed bamboo floors may consequently experience some minor separation between boards at different times during the year. If minor separations do occur, they are not covered by this warranty. Damage from expansion or contraction on an improperly laid floor is also not covered. It is the responsibility of the installer or house-owner to verify the suitability of the sub-floor for the installation. It is the responsibility of the installer and/or the homeowner to inspect the flooring boards prior to installation to ensure the flooring is in good condition. We accept no responsibility for costs of product or labor when boards with pre-existing defects have been installed.
Exposure to sunlight will cause changes in the shading of any bamboo floor as it ages. Area rugs should be occasionally moved, as they may give the appearance of discoloring under the rug. This is not a product defect.
Bamstar’s Warranties are limited to the initial buyer and homeowner, and do not cover acts of negligence, including, but not limited to:
Improper installation, wrongful use, acts of nature, inadequate acclimation time and exclude any indentations, scratches or surface damages caused by lack of proper maintenance, misuse, negligence, spiked heel shoes, pets, any water damage, erosion, sand, commercial use, other abrasives or insufficient protection on furniture, etc…. We decline any responsibility for damage resulting from or associated with the sub-floor, sub-surface, job site damage, or other mechanical or physical deficiencies or failures, especially excessive moisture conditions. Moisture problems as a result of leaks, rain, wet mopping, sub-floor moisture, etc. or excessive dryness or heat, are not covered by this warranty.
* Bamstar Warranty covers the cost of the flooring and does not cover labor / installations costs, removal of furniture, etc. At no times will the warranty exceed the total cost of the actual flooring.
Since bamboo flooring is a product of nature, industry standards consider imperfections up to 5% to be normal. Similarly, some color variations are normal for natural flooring products. It is also understood that wooden flooring will change color during it’s life-time, due to acts of nature such as sunlight and oxidation